Companies often start using web portals to take employee, client, vendor, and partner collaboration to the next level. Web portals allow protected access to user-specific content, including important data, interactive instruments, and communication tools. Read on to learn more about the most popular types of web portals.
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What Is a Web Portal?
Web portals are platforms that provide secure access to website information for different audiences including the company’s staff, clients, partners, and other site visitors. In comparison with common websites, they have specific customer groups as their target and offer unique UX based on the customer’s profile, as well as more opportunities for creating personalized content and interaction. Extensive remote collaboration tools are available for registered users, which has proven especially beneficial during the pandemic.
Why Use a Web Portal?
With web portals, companies can create reliable websites with smooth navigation and personalized access for users. This solution streamlines business processes and facilitates the company’s development. Companies from different domains use such platforms to refine website functionality, offer user-targeted content, and cater to their clients’ desires better. Web portals improve the collaboration among employees by sharing corporate materials such as training guides, manuals, or information on potential clients. The customer journey is enhanced with robust security features such as multi-factor authentication, data encryption, and content retention policies.
Successful Web Portal Examples
- Vendor Portals
- Patient Portals
- Government Portals
- Student and Faculty Portals
- Banking and Insurance Portals
- Extranet and Partner Portals
Vendor portals give companies the opportunity to easily manage online collaboration with third-party suppliers. Implementing web portals help streamline communication with multiple vendors and deal with their onboarding process, improve procurement procedures, and make order placement and tracking easier.
Suppliers register on vendor portals to keep up with the recent updates of their clients, and to control their products and services better. Companies use such platforms to provide important content, keep information on different suppliers in their database, eliminate redundancies in the supply flow, and make simultaneous business processes with numerous vendors more efficient. Among well-known supplier portals, you can find the Daimler website, which offers robust platform features.
Patient portals are used to make communication between patients and medical personnel easier. A patient portal makes it possible to book an appointment with a doctor, receive test results after examinations, undergo surveys for medical purposes, and review growth charts and other healthcare content.
The visitors can also find information on available healthcare organizations in their location, gender, and field of specialization. In addition, these websites can offer valuable information about different illnesses and methods of treatment. For an example of a standard patient platform, take a look at Forest Hills Pediatrics.
An intranet is meant for improving teamwork within a company. It’s used for sharing sensitive data, unique business tools and corporate services, project documentation, training materials, and other important information. The organizational workflow can be enhanced with social media features as well.
These types of networks are available for internal users only, such as the company’s employees. Access to system content is not allowed to external users. Aptiv’s intranet enables staff members to get manufacturing information online.
Government web portals allow easy interaction between citizens, private businesses, and the government. This type of platform offers various types of content, such as information on payment for bills and parking tickets and other personalized data based on the citizen’s address. Rich configuration and integration features can be added to such websites to enhance their functionality.
For example, the system can be enhanced with social networks, embedded videos, private home pages, and the ability to submit questions to authorities. Grants.gov is a website where citizens can find information about federal grants, submit their issues, and manage funds online.
Student and Faculty Portals
Universities leverage web portals to provide information to applicants, students, alumni, and staff. A student/faculty platform will typically give users access to a calendar with upcoming campus events, enrollment procedures, grading, financial transactions, workflow processes, etc.
Upon login, a personalized experience is provided with individual schedules, lists of available courses, extracurricular activities, payment history. Students can find e-books in online libraries, submit their queries to the administration, or search for guidance from student advisors. Stanford University uses a centralized web portal that provides easy access to educational information to the Stanford community.
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Banking and Insurance Portals
Another huge domain where web portals are used extensively is banking and insurance. Companies can manage their customer base effectively, interact with clients via various communication channels, streamline the online support working process, send instant notifications, push messages, and email alerts.
Modern banking websites allow customers to create private dashboards and manage accounts and monetary transactions on their own. A great example of a banking platform is the Santander website, which lets customers control their accounts, cards, investments and loans, and access other information.
Insurance platforms facilitate payment procedures, personal record recovery, access to quotes, debts, and credit negotiation. The insurance company CopperPoint uses this solution to simplify data management collaboration for policyholders and agents with the help of self-service features.
Extranet and Partner Portals
An extranet is a controlled private network. It can be accessed by users, such as customers, partners, and suppliers, who have registered their accounts on the website. Typically, an extranet website offers a piece of information from a company’s intranet. These types of websites have news articles, instructions, and manuals for the company’s products and services. Volkswagen launched an extranet solution to offer necessary documents and guides to their clients, as well as information about branch offices and maintenance services.
Partner web portals help create stable collaboration with clients, guarantee the company’s visibility, and provide analytics instruments to develop audience engagement. Hewlett-Packard launched a web platform that made it easy for its partners to access relevant information via a singular entry point. With the primary goal being a long-lasting relationship with the partners, these types of web solutions offer up-to-date information about the company’s services and business opportunities, comprehensive instruments for MDF management, and a system of rewards to ensure partner loyalty.
Web portals facilitate easy and convenient user engagement with services or information offered by the portal owner. If you are interested in creating a web portal of your own, don’t hesitate to contact SaM Solutions. Our software professionals are ready to carry out an in-depth analysis of your business, give you advice on what type to choose, develop top-notch technical features to enhance your online presence, or improve the customer experience on your website.
With more than 20 years in software development, we deliver cutting-edge solutions to customers all over the globe. Our clients include well-known companies from real estate, insurance, logistics, healthcare, e-commerce, automotive, and other industries. Feel free to reach out to us to get a powerful solution for your business.
My bank launched a banking web portal last year and I haven’t been to my branch since, as I have 24/7 online access to my account. I can manage my mortgage payments on my own without having to ask a bank clerk for help.
With the intranet, my company offers useful online tools for employees. Having worked there for years, I can easily obtain all the necessary project documentation and information about our internal processes on the web portal.
The “partner” portal is great. I own a car and, being a registered member, I have a personalized account. The manufacturer offers customer support with substantial information on my car, technical guides, and advice on repairs.
I’ve used the faculty portal at my college as a student. It made it easy to find my schedule, check for changes to the curriculum, get information about my lecturers, and conduct research for my essays using the e-library.
For my family, it’s helpful to have online access to our local medical center. I regularly use the patient portal to arrange an appointment with a doctor for my children, and keep track of test results and check-ups.
I want to create a web portal for my company to boost my customer engagement. I think it would be great for my communication with the customers, and I would be able to manage their data more efficiently.