Operation and Help Desk

For digitized business processes, high-availability, security and performance of software applications are critical. IT infrastructure provisioning and management become a mission-critical process, ensuring that the end-users are able to use software applications anytime, anywhere.

SaM Solutions provides end-to-end services for IT infrastructure management under contractually defined service levels, enabling its clients to utilize IT applications and services with guaranteed quality and security, including:

• Cloud-based infrastructure with 24x7 up-time of software applications;
• Application management for on-premise, offsite or cloud hosting;
• First and second-level support to the users of the application;
• Automatic data backup and self-recovery;
• Implementation of security and continuity plans and audits.