Operation and Help Desk
For digitized business processes high-availability, security and performance of software applications is critical. IT infrastructure provisioning and management becomes a mission-critical process ensuring that the end-users are able to use software applications anytime, anywhere.
SaM Solutions provides end-to-end services for IT infrastructure management under contractually defined service levels, enabling its customers to consume IT applications and services with guaranteed quality and security:
- Cloud-based infrastructure with 24x7 up-time of the software applications;
- Application Management for on-premise, offsite or “cloud” hosting;
- First and Second-level support to the users of the application;
- Automatic data backup and self-recovery;
- Implementation of security and continuity plans and audits.