Operation and Help Desk
For digitized business processes, high-availability, security and performance of software applications are critical. IT infrastructure provisioning and management become a mission-critical process, ensuring that the end-users are able to use software applications anytime, anywhere.
SaM Solutions provides end-to-end services for IT infrastructure management under contractually defined service levels, enabling its clients to utilize IT applications and services with guaranteed quality and security, including:
- Cloud-based infrastructure with 24x7 up-time of software applications;
- Application management for on-premise, offsite or cloud hosting;
- First and second-level support to the users of the application;
- Automatic data backup and self-recovery;
- Implementation of security and continuity plans and audits.