Blog - E-Commerce & CX

The eCommerce software market is dominated by versatile platforms offering lots of customization options and industry-specific modules. However, these commerce platforms are no longer sufficient for businesses to keep up with evolving consumer expectations and respond to rapid changes in the industry.

These days, customer service in online stores is equally essential as in brick-and-mortar shops. The fact is that incorporating customer service best practices into your eCommerce organization will pay valuable dividends in the form of longer, stronger, and more rewarding relationships with your clients. In this article, we explain what eCommerce customer service is and […]

Dealing with B2B customers requires a special approach. In today’s digital world, B2B clients are interested in high personalization, stable data access, intuitive UI, and automation that would streamline their routine processes. By using the latest technologies, B2B businesses can meet and exceed such high expectations with the help of B2B customer portals. Read on […]

I recently took part in a project based on the Umbraco CMS. This inspired me to make a comparison of Umbraco and Sitecore. In this article, I will describe these two content management systems, their similarities and differences, and will bring your attention to Umbraco’s qualities that I really liked and that Sitecore lacks. I […]

The eCommerce industry has always developed and grown in a fast but steady manner. After the COVID-19 pandemic outbreak, specialists witnessed a dramatic surge in online sales. Since more consumers now shop online, eCommerce businesses need to adjust their shopping experience to a new reality. We’ve analyzed the opportunities emerging in the online commerce market […]

The eCommerce market is booming, and it is predicted that the retail eCommerce revenue will reach $563 billion in 2025 just in the United States. Read on to learn more and choose the best eCommerce tool to help you set up a thriving online store.

Commerce companies across various industries sell complex configurable products and services, the prices of which are not fixed and depend on chosen options and associated parts. It’s a challenging, time-consuming and risky task to configure such products and calculate their prices manually because each component may have dozens of interconnections. Hence, the change of one […]

Digital commerce solutions are capturing the minds of business owners by opening up the way to the global market. If you are one of these minds desiring to quickly go to market with a cloud commerce solution that will provide relevant experience to more customers via multiple channels, SAP Commerce Cloud can be a perfect […]

For an online business to become successful, it is not enough to launch an eCommerce website and call it a day. If you want to establish a profitable store, you definitely need to do more. To attract new customers, drive more sales, and boost your conversion rate, you have to combine eCommerce efforts with elaborate […]